Friends of Dore and Totley Station(FoDaTS)
Station Facilities

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Facilitates Overview

Station_Sign_300Dore and Totley station has three rail lines through the station but currently only one of these has a platform. There are two lines which lead south to and from Dronfield and Chesterfield and onwards to Derby, London, Birmingham etc.
The single line, with the platform, becomes two lines a few hundred metres up the line and leads on to the Hope Valley line onto Grindleford, Hathersage etc. and then to Manchester.
As part of a plan to upgrade the service between Sheffield and Manchester there are advanced plans to add an extra line through Dore and Totley and provide an extra platform with a bridge between the two platforms. Further details are on the Hope Valley Capacity Scheme Page.

The current facilities at the station include:-

The station address is:-
Abbeydale Road South
Sheffield
South Yorkshire
S17 3LB

Park and Ride

Park&Ride_300The station has a Free Park and Ride which can hold up to 129 cars. Spaces fill quickly in the morning on weekdays but there are normally plenty of spaces on Saturdays, Sundays, Bank Holidays and in the evenings.

 

Departure Board

Departure_Board_FB_300A departure board is on the side of the shelter near the entrance to the platform so that you can see if your train is on time when you arrive at the station.
Departure and arrival times for this and other stations can be accessed at various websites before you set off to the station. Many of the rail operators have the arrivals/ departures on their websites and Smart phone apps. Here are some:-

Accessible Parking

Accessible_Parking_300The accessible parking at the station is next to the entrance to the platform.

For full details of the accessible facilities please see Northern website - Dore station page.

See the information section for contact details of the Northern Customer Relations Department who should be able to answer queries on the facilities available.

 

Free Wifi

Wifi_300Free Wifi has recently been introduced to the station. To access it you need to register with Northern the first time you use it.  Once registered you can use the Wifi at any of the Northern stations.

 

Rail Ticket Vending Machine

Rail_Tickets_300The Rail Ticket vending machine is near the entrance to the platform.

You can buy your tickets at the station or you can collect pre-ordered tickets.

When buying tickets at the ticket machine you can pay by Credit or Debit card although there are no cash purchases available. Single and Return tickets can be bought from D&T to many stations in the UK.

See the travel information page for some of the other tickets which can be used on the services which stop at D&T.

 

Shelter and Seating

Shelter_300The small shelter on the platform seats about 6 people. This fills up quickly when it is raining and there are normally a number of people stood in the shelter as well.
There are also a number of uncovered seats on the platform.

 

Pick Up and Drop Off Point

Drop_off_300A small area of the Park and Ride is reserved for Dropping off and picking up passengers from the trains.

 

Cycle Storage Racks

Cycle_storage_300Storage for cycles is provided for 20 bikes. No locks are provided so do not forget to bring a lock and key with you.
Alternatively you can take your bike onto the trains. Different operators have different regulations so check with their website whether you need to pre book your bike onto the train or not.

Proposed New Canopy

Northern_Dore Totley presentation doc_002_750FoDaTS have submitted an application for a new Canopy at the station.  Northern have produced an initial design of what the canopy could look like.  See the New Canopy page for more details.

Information Point

Information_Point_300An information point is situated near the entrance to the platform. If you have a query or want to report an issue you can press the button and talk to a customer service operator who will try and answer your query.
Several information boards are located around the entrance to the platform. These provide information on:-

  • train times
  • engineering works and revised timetables
  • useful telephone numbers e.g. Lost Luggage, Transport Police etc.
  • Network Maps
  • special trains e.g. Music trains
  • continuing journey information e.g. bus info
  • other information useful to passengers.

Here is some of the information from the information boards which passengers may find useful.

Left something on the train
Telephone: 0845 00 00 125
E_Mail: lost.property@northernrail.org

Need a bus or taxi
Traveline: 0871 200 22 33
Web address: traveline.org.uk

Local taxi info phone Customer Relations 0845 00 00 125
Web address: traintaxi.co.uk

(Webmaster comments  not particularly useful for D&T station try www.yell.com it should give a list of taxis in the area.)

Buying a ticket
It’s a legal requirement to have a valid ticket or pass before you start your journey and you risk prosecution if you travel without one.
You must buy your ticket from the ticket office or ticket vending machine before getting on the train.  If the ticket office is closed or you board at an unstaffed station you can buy your ticket from the conductor on the train.
If you avoid using the ticket office or vending machine when they’re available, the conductor will charge you the full Anytime Single/Return fare.

Nearest staffed station
Sheffield 5 miles

Fares and Service Information
National Rail Enquires
Phone: 08457 48 49 50
Textphone: 0845 60 50 600
Web address: nationalrail.co.uk

Passenger Charter
Northern Rail the station operator have set out there promises and standards in a Passengers charter.  You can view it on the Northern website, ask for a copy at any staffed station or request a copy by post from Northerns Customer Relations team(see below for contact details)

Customer Relations
Customer Relations can be contacted by
Phone: 0845 00 00 125 or 0113 881 4750.
E_Mail: customer.relations@northern.org
Twitter: @northernrailorg
Post: Customer Relations
Freepost RLSL ABEC BGUU
Leeds
LS1 4DY

Passengerfocus
If Northern are unable to resolve any issues you can contact
Passengerfocus
Phone: 0300 123 2350
Web address: www.transportfocus.org.uk
Post: Passengerfocus
FREEPOST (RRRE-ETTC_LEET)
PO Box 4257
Manchester
M60 3AR

Engineering Work and Rail Replacement buses
Engineering work sometimes affect services particularly at weekends and bank holidaysYou can check with national rail enquiries on
Phone:
08457 48 49 50
For operators website see:-  Travel Info

Bus Pick-up points
Replacement buses pick up and drop off at the bus stop next to the entrance to the station car park.

Making the Railway Accessible
The station has level access.  As all of Northerns customers have differing needs, details of local accessible stations can be obtained from Northern Customer Relations Department on 0845 00 00 125
Assistance Helpline
Freephone 08081 56 16 06
Textphone 08456 045 608
A copy of Northern’s Disabled People’s Protection Policy (DPPP) is available from the Customer Relation team.

Need The Police
British Transport Police 24 hour freephone 0800 40 50 40 or in an emergency call 999.

CRIMESTOPPERS
Phone 0800 555 111
Call anonymously about information about a crime.
Northern Rail, working in partnership with charity Crimestoppers.
 

Restaurants and Outlets

Three restaurants are near the Park and Ride at the station. All three are in the top 20% of Sheffield Restaurants according to TripAdvisor(August 2016). They are all open in the evenings and  the Summerhouse is open during the day. Check the websites for exact opening hours.

Rajdhani_300The Rajdhani is housed in the old station building and backs onto the platform.

PeppercornThe Peppercorn is at the opposite end of the Park and Ride from the platform entrance and has it own car park. It is open five evenings and lunchtimes on Saturday and Sunday.

Summer_HouseThe Summerhouse is also at the opposite end of the Park and Ride from the platform entrance and has it own car park. The Summerhouse is open during the day and evenings.
The Summerhouse serve a variety of hot and cold drinks and food to consume either on site or take away.  So if you fancy a hot drink and/or food to take onto the train with you why not drop in.  They are open from 08:30 Monday to Friday and 09:00 on Saturday and Sunday.

Hair_Union_300There is a ladies hairdresser, nails and beauticians next to the restaurants at the end of the Park and Ride.