An information point is situated near the entrance to the platform. If you have a query or want to report an issue you can press the button and talk to a customer service operator who will try and answer your query.
Several information boards are located around the entrance to the platform. These provide information on:-
- train times
- engineering works and revised timetables
- useful telephone numbers e.g. Lost Luggage, Transport Police etc.
- Network Maps
- special trains e.g. Music trains
- continuing journey information e.g. bus info
- other information useful to passengers.
Here is some of the information from the information boards which passengers may find useful.
Left something on the train
Telephone: 0845 00 00 125
Need a bus or taxi
Traveline: 0871 200 22 33
Web address: traveline.org.uk
Local taxi info phone Customer Relations 0845 00 00 125
Web address: traintaxi.co.uk
(Webmaster comments not particularly useful for D&T station try www.yell.com it should give a list of taxis in the area.)
Buying a ticket
It’s a legal requirement to have a valid ticket or pass before you start your journey and you risk prosecution if you travel without one.
You must buy your ticket from the ticket office or ticket vending machine before getting on the train. If the ticket office is closed or you board at an unstaffed station you can buy your ticket from the conductor on the train.
If you avoid using the ticket office or vending machine when they’re available, the conductor will charge you the full Anytime Single/Return fare.
Nearest staffed station
Sheffield 5 miles
Fares and Service Information
National Rail Enquires
Phone: 08457 48 49 50
Textphone: 0845 60 50 600
Web address: nationalrail.co.uk
Northern Rail the station operator have set out there promises and standards in a Passengers charter. You can view it on the Northern website, ask for a copy at any staffed station or request a copy by post from Northerns Customer Relations team(see below for contact details)
Customer Relations can be contacted by
Phone: 0845 00 00 125 or 0113 881 4750.
Post: Customer Relations
Freepost RLSL ABEC BGUU
If Northern are unable to resolve any issues you can contact
Phone: 0300 123 2350
Web address: www.transportfocus.org.uk
PO Box 4257
Engineering Work and Rail Replacement buses
Engineering work sometimes affect services particularly at weekends and bank holidaysYou can check with national rail enquiries on
Phone: 08457 48 49 50
For operators website see:- Travel Info
Bus Pick-up points
Replacement buses pick up and drop off at the bus stop next to the entrance to the station car park.
Making the Railway Accessible
The station has level access. As all of Northerns customers have differing needs, details of local accessible stations can be obtained from Northern Customer Relations Department on 0845 00 00 125
Freephone 08081 56 16 06
Textphone 08456 045 608
A copy of Northern’s Disabled People’s Protection Policy (DPPP) is available from the Customer Relation team.
Need The Police
British Transport Police 24 hour freephone 0800 40 50 40 or in an emergency call 999.
Phone 0800 555 111
Call anonymously about information about a crime.
Northern Rail, working in partnership with charity Crimestoppers.